I thought I would write to let you know just how much your engineer’s loyalty and aid was appreciated on Tuesday this week when our loading bay lift played up. He went well above the call of duty ensuring that the Seg 1 packing crates were able to be moved back and forth as required as they had been bottling up in the bay due to lift not working.
It turned out to be a two man job to fix the lift and as we waited for the second engineer to arrive, Davey manually shut lift doors to allow the decant work to carry on through this period.
He could have so easily have left us in the lurch until his mate arrived but he understood the importance of the work needing to be done he aided as best he could staying on till late after the repair was done to ensure that the Cloud cabinet was brought down from level 5 safely for a press call this morning.
I thought I would ask if possible that you could perhaps convey our thanks to his employers to let them know how good he was, we are quick enough to moan about the lift engineers when there’s something wrong with lifts.
Head of Security – Public Building, Edinburgh
Many thanks for your swift response to our recent breakdown. It’s never a convenient time for the lift to fail and I suppose our first breakdown in a number of years is nothing to moan about. Your engineer had the lift back in service in next to no time so, please thank him for turning out on a cold Saturday morning to make sure we had our lift over the weekend.
Mr G Johnstone – Largs, Ayrshire
I can’t believe your engineer was here before I’d even raised the works order. Thanks again Jim for the excellent service.
ST Helpdesk – Glasgow
I just had our independent auditor up from GHP and he mentioned Scott with regards the standard of work currently being undertaken on site.
He could not have been more complimentary about his abilities as an engineer. Xxxxx went to great lengths to let me know that Scott was one of the best he has come across and his work is exemplary.
Please pass on my thanks to Scott as it is very much appreciated.
Robert (Centre Manager)
I would like to thank Anthony Thompson for the excellent work he carried out yesterday on the lift at the Business Centre.
For many years the problem was never resolved and yesterday Anthony managed to fix the issue within a couple of hours.
He is an excellent engineer and I would appreciate it if you could relay my thanks on behalf of Rochdale Council for the excellent service we have received.
Not only was Anthony courteous, friendly and professional but also very helpful.
He is an asset to your organisation.
Thank you very much for an excellent outcome of the lift upgrade and car interior upgrade at Montrose Street. The end result is superb and to quote one of my clients, “the maintenance work on the lift went very smoothly and it’s working fine.”
I suppose we’ve become to expect little other than an excellent service from Caledonian Lifts, and my thanks to those who worked on this upgrade including Graeme and David.
I’ve had many dealings with David in the course of my work at many properties, and his service in particular on behalf of your firm is second to none. Please do pass on my thanks to all concerned.
Tom – SG Property